Yes! You can dial 411 to connect to the National Directory Assistance and Reverse Directory Assistance public operators to check telephone numbers, addresses and reverse look up services across the nation. There is a service charge of $.75 per call. E911 emergency calling is available as a standard feature of your Packet8 service. (hide this answer)

To enjoy the Packet8 IP telephone service, you need a high-speed broadband Internet connection (such as DSL or cable) and a normal telephone. 8x8 will supply you with a small adapter that connects your telephone to your Internet connection. The adaptor can connect to any available ethernet jack (RJ-45) on your home or business network. This device will support 2 Packet8 phone lines or the second Ethernet port can be used for connecting your PC or other networked device without adding an extra Ethernet switch hub. (hide this answer)

It typically takes 3 to 5 business days to process orders and then another 3 to 5 days of shipping to arrive. (hide this answer)

Simply click on the "Order Now" button on this page and click through to the order form. You will be asked to select a rate center (State and city) and whether you wish to port your existing number to your Packet8 service. (hide this answer)

Yes. Each phone jack on a Packet8 adapter can support up to three phones. You could buy a multiple analog jack extension connector and plug it into the adapter'sphone jack(s). This connector would allow you to use up to three phones on a single Packet8 line.

Another alternative is to use a cordless phone system. These phone systems come with a base unit and extra handsets. The Packet8 Uniden Whole House VoIP Phone System is ideal for this purpose. The base station of the cordless phone system plugs into the adapter. The extra handsets can then be placed anywhere in the house.

You could also purchase wireless phone jacks. The base unit of the wireless phone jack system connects to the adapter and the wireless jacks plug into your household electrical outlets. You can then connect the phone to the wireless jack.

NOT RECOMMENDED: Some people disconnect the phone company from their house and then connect our box into one of the outlets in their house, thus powering all of the other outlets. If you try to do this, please make sure that the phone company is COMPLETELY disconnected (and stays disconnected) before connecting us, otherwise you will damage your DTA-310 box. If you are unsure of what you are doing, please contract with a licensed wiring technician. (hide this answer)

You will be billed on the the 1st of every month for the calls you have made the previous month. (hide this answer)

For domestic Packet8 calls, you need to dial 1+area code+number, even for local calls (for example, 14087271885, instead of just 7271885 if you have a 408 Packet8 rate center). For international calls, Packet8 does not require the ''011'' before the international number. You just dial country code, area code, then phone number (for example, dialing France would be 33497231260 instead of 01133497231260). (hide this answer)

Packet8 offers free of charge the ability to bring your current phone number to Packet8. Our web site will provide online tools in the future to check if your phone number can be brought over to Packet8 and what forms are needed by local exchange carriers to authorize Packet8 to act on your behalf to complete the move of your phone number. Although Packet8 makes every attempt to work with all local exchange carriers and other telephone service providers across the United States, certain local or regional guidelines may preclude your current provider from releasing your number to Packet8. In such cases a new number from Packet8 would be required to subscribe to our service. The process can take up to six weeks to complete and Packet8 will provide a temporary phone number during the process as well as turn off old service. (hide this answer)

At this time, we only offer audio and video communications on our network. FAX machines and modems may not work reliably over the Packet network. We hope to be the first VOIP provider to offer reliable FAX and modem service in the near future. (hide this answer)

Yes, the Packet8 device IP address will most likely change if it is moved to a different network connection. However, the adapter will synchronize itself with the Packet8 service once connected and powered on so a change in the IP address will not impact your Packet8 service. (hide this answer)

Yes. Packet8 only charges a 3% Federal Excise Tax (FET) on the total amount of your bill and a $1.50 Regulatory Recovery Fee (RRF). There is a mandatory fee for Enhanced 9-1-1 service of $1.99. (hide this answer)

If you are unsatisfied with the service for any reason in the first 30 days after creating your account and you have not used more than 300 minutes of call time, you can cancel for a full refund of fees paid (activation fee + first month'sservice). Shipping and handling charges paid are not refundable.

You will be responsible for any international (calls to non-Packet8 telephone numbers outside the United States and Canada) per-minute charges incurred during the 30-day period. All we ask is that you send the equipment back to us in good working order, and that you pay for this return shipping. Once we receive the equipment, we will issue the credit to your credit card. (hide this answer)

When you subscribe to Packet8, you will receive a 30 day trial period. If you discontinue your service within this time, you will not have to pay a disconnect fee. If you discontinue service after the 30 day trial period, but prior to completing 12 months of service, you will be liable for paying a $59.00 disconnect fee. Please refer to the terms and conditions of service for details. (hide this answer)

Yes, we allow our subscribers to change their rate centers just by notifying us of the request (either by e-mail or through our support line). We will move your Packet8 phone number to any other available rate center upon your request at no additional charge to you.

Another option is to select a Virtual Number which will have the new location area code while retaining your old number for contacts in your old locale. This can be done in the Accounts Details web page of your Packet8 account. (hide this answer)

No. Your new service works just like a traditional phone: dial 1+area code+number for US/Canada, dial country code+number (no 011) for international calls. There are no special codes required to use the Packet8 broadband telephone service. (hide this answer)

You can access and modify all of your account information via any web browser (located anywhere in the world). Your computer does not need to be on for the Packet8 phone service to make or receive calls-your phone works the same way that it always has, only better. (hide this answer)

Packet8 keeps your last 6 month's of bills (including your current month's bill updated in real time) online on our web site.We do not send you a paper bill. Your online bill has the same level of detail (call logs, information on how each call was billed, etc.) as a cell phone bill. Your credit card on file with us will be billed on the first of each month. (hide this answer)

It depends on the alarm system if your alarm system needs to make a voice call to notify an alarm company or emergency number of an issue, it will work fine. If your alarm system needs to make a data or modem call, it will not work with the Packet8 service at this time. (hide this answer)

You need to contact your DSL provider and ask them, as every provider has different regulations. Packet8 will not contact any of your current telecommunications providers. (hide this answer)

Yes, on all of our accounts, all Packet8 to Packet8 calls, anywhere in the world, are free and unlimited, and are included as part of your monthly service fee. There are no additional charges for these calls. (hide this answer)

No, we do not contact your existing telephone company. Packet8 will assign you a new Packet8 telephone number that works over your existing internet connection, but you are responsible for making any changes to your existing telephone service, if you so desire. You can use Packet8 and your legacy telephone service at the same time, if you wish. (hide this answer)

Packet8 requires an RJ-45 ethernet connection to work. If your computer has an ethernet card in it, you can configure Windows to function as a "soft-router" using internet connection sharing. Detailed instructions on how to do this can be found at: http://www.packet8.net/support/faqs/20030128.asp

Otherwise, you need to switch to a modem that includes RJ-45 connectors which would allow Packet8 to be connected directly to the modem, or to be connected to a home router that is connected directly to the modem.(hide this answer)

If your shipping address is in California, we are required to charge sales tax on the retail price of the DTA-310 terminal adapter and the DV325 videophone. (hide this answer)

We only ship to Canadian addresses. Shipping addresses outside the United States will incur an additional shipping charge. We ship via Federal Express International Economy, and our shipping cost on these orders will be charged to the customer. The customer will be contacted via e-mail to approve any additional shipping charges before the equipment is shipped. Freedom Unlimited plans are not available to customers outside of the United States. (hide this answer)

Call Customer Service at 1-888-898-8733. Provide the following details: 1. Name on Account 2. Account Number 3. Telephone Number (to be reached at if there are questions) 4. Reason for Canceling 5. Your ISP provider's name and your physical location. (hide this answer)