Enjoy Prepaid Long Distance FAQ

What is Enjoy Prepaid?

Enjoy Prepaid is a division of Nobel, a trusted name in the telecommunication industry. The newest innovation in prepaid long distance, Enjoy Prepaid offers the convenience of your current telephone service with the great savings of phone cards. It is an ideal service designed to save you money on all your long distance calls, both domestically and internationally. With incredible connection quality and the lowest rates calling to and from anywhere in the world, Enjoy Prepaid works from your home, office, college dormitory, wireless phone and even from abroad. You do not have to cancel or change any of your current phone services because Enjoy Prepaid works as an alternative long distance solution, helping you connect with friends and family worldwide at the lowest cost.

Who is Nobel?

As a leading facilities-based carrier, Nobel provides extensive communication solutions to customers around the world. Founded in 1997 as an online reseller of prepaid phone cards, Nobel has rapidly grown, expanding its product-line to include retail, wholesale, and carrier services. Since 2001, Nobel has been acquiring switches and international gateways. These acquisitions have strengthened Nobel’s commitment to provide the most reliable communications services, excellent rates to and from every country, and the best customer satisfaction in the industry. Our innovative technologies and ambitious business strategies continue to pave the way for Nobel's success.

How soon can I start making calls?

Once you have signed up for EnjoyPrepaid, you will receive a confirmation email. That email explains that one of our customer service reps will be contacting you to verify your order. Once you have spoken to our customer service rep, you will receive a second email that activates your account and includes your dialing instructions. If you'd like to speed up this process, you can call and confirm with our customer service rep. The phone number is included in the first confirmation email.

How does Enjoy Prepaid work?

To place calls through Enjoy Prepaid:

1. Dial one of our access numbers
2. If calling from a registered phone number then proceed to Step 3. If you are calling from an unregistered phone number, then enter your assigned PIN.
3. Domestic calls: Enter 1+ destination number International calls: Enter 011 + country code + city code + destination number

Do you have an access number in my area?

Enjoy Prepaid calling card plans have local access numbers nationwide, which helps over 90% of our customers to achieve substantial savings. Use the Enjoy Prepaid website to look up the local access number for your area.

Will my account ever expire?

No, your minutes will never expire. Your minutes will last an indefinate amount of time, depending on how fast you use them. There is no time limit for using up your account balance.

Do I need to enter a PIN to make my phone calls?

No. When you sign up with Enjoy Prepaid you can register up to 6 phone numbers from which you use this service (home, cell phone, child's dorm-room, etc). When making calls from these registered numbers, dial your access number and then dial your destination number, no PIN is necessary. However, a PIN will be supplied to you so that if you are making calls from a non-registered phone number, you can still receive Enjoy Prepaid's great low rates.

Can I view my call details on-line?

Call detail is not available on-line. EnjoyPrepaid was built on the Nobel calling card platform and like our calling cards does not itemize your calls. Our goal is to keep our rates as low as possible, so we have no plans at this time to invest in call-detail software. However, your account balance, pin number and recharge options are always available on-line.

Do you have customer service reps I can call?

The Enjoy Prepaid team is dedicated to supplying customers with the assistance needed to assure that they are 100% satisfied with our services. The call center is staffed with highly-trained customer service and tech support 24 hours a day, 7 days a week. You will be provided with the toll free customer support phone number in an email after you enroll.

Do I need to notify/cancel my current phone company to use Enjoy Prepaid?

No. Because you access Enjoy Prepaid via a local access or toll free access number, you do not need to notify your phone company of your choice to use Enjoy Prepaid, nor do you have to cancel your current long distance carrier. Enjoy Prepaid is a separate service from your current phone plan.

Why is prepaid long distance better than regular long distance service?

Prepaid long distance is advantageous for many reasons. By prepaying for your long distance you know exactly how much money you are spending at all times. There are no surprise charges or excessive phone bills come month-end. Most significantly, however, is that post-pay long distance providers spend up to 1/3 of your phone bill for collections and bad-debt retrieval. With prepaid long distance, this money goes directly towards lowering rates for your phone calls.

What is a "Monthly Fee"?

Most long distance providers charge a monthly fee for providing you with the services that they offer. This is typically a $4.00 - $10.00 charge per month. Also, other long distance providers charge an additional fee for calling to international locations. Enjoy Prepaid offers you all the great services of other long distance providers, with better rates and NO monthly fees.

What does "No Connection Fee" mean?

If you frequently make international phone calls, you have most likely paid a connection fee. Long distance providers, as well as some phone cards, will charge a connection charge that ranges from $.50 - $3.00. With connection fees, every international call costs you an initial fee to connect to a foreign destination. Enjoy Prepaid does NOT charge a connection fee.

What does "Minute Rounding" mean?

Minute rounding is the span of time to which your call length will be rounded. For example, if a phone card has 5-minute rounding and you talk on the phone for 2 minutes, you will be charged for 5-minutes of talk time. Enjoy Prepaid offers four plans with different rounding options. The RUBY PLAN has 5 minute rounding, but offers the absolute lowest domestic and international rates. The SAPPHIRE PLAN features 2-minute rounding and slightly higher rates. The EMERALD PLAN rounds to one minute and has no maintenance fees. The DIAMOND PLAN charges you for exactly the number of seconds you use.

What is the best plan for me?

Enjoy Prepaid offers four rate plans. The one you choose will depend on your calling patterns. International rates are generally a little more per minute, so if you make a lot of international calls, then the DIAMOND might be best for you since it won't round your calls up to the next minute. The EMERALD PLAN is our most popular and bills at 1.9¢/min. in one minute increments with no extra fees. The RUBY PLAN and the SAPPHIRE bill in 5 and 2 minute increments and are only recommended for people who make very long calls and want the lowest possible rate. There are weekly maintenance fees associated with these last two plans.

What are the rates calling back to the U.S. from a foreign country? Calling to another country besides the U.S.?

The rates calling back to the U.S. differ depending on what country you are calling from. Check out the rates for calling from your desired country to the United States and select other countries by using Enjoy Prepaid's Search Box located on the homepage of the website.

Are the rates the same for calls in my state?

Our domestic rates are the same no matter where you call in the continental US. So it doesn't matter if you are calling in your state or outside your state, the rate is the same.

Why does a customer service representative need to contact me before I can start using my Enjoy Prepaid account?

At Enjoy Prepaid, confirming your order is our way of ensuring consumer protection against credit card fraud. Our highly-trained customer service representatives inspect and verify all new orders to guarantee your online security.

Does verification occur each time I recharge my account?

No. A customer service representative will not call you every time your account is recharged. However, Enjoy Prepaid will send you an email informing you that your account has been recharged so that you can easily keep track of your Enjoy Prepaid account.

Can a family member or friend abroad call me using my account?

Yes. In order for a friend or family member to call you using your account you must give them your PIN. The person calling from abroad then dials the global access number that corresponds to the country they are calling from, enters your PIN, and then dials your phone number as though they were calling from the U.S. (e.g. 1 + (area code) + (phone number)).

Can I see my account balance on the web?

Yes. You can always view your account balance at My Account - Account Activity. This displays all the recharges, credits and your current balance for your Enjoy Prepaid account.

What is the Automatic Recharge option?

The Automatic Recharge option allows YOU to determine the specified amount that your credit card is recharged when your account balance drops below your recharge level. By opting to use the Automatic Recharge feature, you no longer have to worry about getting disconnected mid-conversation with a friend or family member. Your Enjoy Prepaid account automatically recharges when your balance gets low and you can continue talking undisturbed.

If I run out of credit, will my call be disconnected?

One of the great advantages of Enjoy Prepaid is its automatic recharge feature. Upon signing up with Enjoy Prepaid, you decide if you would like your account to be automatically recharged when the balance gets low. This optional feature prevents unwanted disconnections that typically occur with calling cards when your account balance gets too low.

With the automatic recharge option, when is my account balance recharged?

Your account is recharged whenever your balance gets below your recharge level.

Can I use Enjoy Prepaid's international services from a cellular phone?

Yes. You can use Enjoy Prepaid to call internationally from any cellular phone that is capable of calling a toll-free number. Regular airtime charges will apply as per your contract with your cellular provider.

Can I use Enjoy Prepaid from a payphone?

Yes. However, in certain instances a FCC regulation fee of up to 99¢ may be assessed and automatically deducted from your account.

Can I use Enjoy Prepaid to place calls from other countries?

Yes. Enjoy Prepaid offers great rates from abroad to the United States and select other countries.

What is the Enjoy Prepaid Emergency Call Back Service?

At Enjoy Prepaid, we know how important it is for you to stay in touch with loved ones abroad. Unfortunately, not all foreign countries offer phone services that are convenient and affordable for calling home. That is why Enjoy Prepaid offers our complimentary Emergency Call Back Service with all of our Enjoy Prepaid plans. This service allows a friend or family member to use your Enjoy Prepaid account to call you from abroad in case of an emergency.